Delivery Policy for Serenity Nails
1. Delivery Areas
We currently deliver to all regions in South Africa.
2. Delivery Charges
- Standard Delivery: R100
- Free Shipping on orders over R800
- Additional charges may apply for expedited shipping or remote area deliveries.
Delivery Timeframe
- Standard delivery typically takes 3-5 business days.
Please note that delivery times may vary due to factors such as holidays, weather conditions, and courier delays.
Order Processing
Orders are processed within same day if order are placed before 12:00am or if after 12:00 the next business day. You will receive a confirmation email once your order has been shipped, including a tracking number.
5. Delivery Issues
If you experience any issues with your delivery, such as delays or missing items, please contact our customer service team on 063 545 4641 within 7 days of your expected delivery date. We will do our best to resolve the issue promptly.
6. Changes to Delivery Address
If you need to change your delivery address, please contact us as soon as possible. Changes cannot be made once the order has been shipped.
7. Damaged or Defective Items
If your items arrive damaged or defective, please contact us within 3 days of receipt with photos of the damage. We will assist you with a replacement or refund.
8. Return Policy
For information on returns, please refer to our Returns Policy section on home page.
9. Customer Support
For any inquiries regarding our delivery policy, please reach out to our customer support team via contact number: 063 545 4641 or email ashiecurtin@gmail.com
Thank you for shopping with us! We hope you enjoy your purchase and look forward to serving you again.
